The cancellation and refund processes of digital services purchased through [COMPANY TITLE / DRUPEHOST] ("Company") are subject to the following conditions.

1. Unconditional Refund for Hosting Services (30-Day Guarantee)

We offer an unconditional full money-back guarantee within the first 30 days from the account activation date for our Web Hosting, Reseller Hosting, and Premium Hosting services. If the customer is not satisfied, they can request the cancellation and refund of the service via the customer panel. This guarantee is valid provided the service is not abused (spam, attacks, system resource abuse, etc.).

2. Services Excluded from Refunds (Digital Products)

Due to their nature, instantaneous execution, and one-time payments made to international organizations and/or third parties, no cancellations or refunds can be made for the following services under any circumstances:

• Domain Registration, Renewal, and Transfer processes (Cannot be canceled once the process is complete),
• SSL Certificates,
• License Services (all software licenses like cPanel, LiteSpeed, DirectAdmin, WHMCS, etc.),
• Server Services (Dedicated Server, VDS/VPS - No refund after setup),
• Dedicated IP addresses and other add-on services.

3. Cancellation Procedure

Service cancellation requests must be submitted by logging into the customer portal and clicking the "Cancellation Request" button for the relevant service or by opening a support ticket. Verbal cancellation requests made via e-mail, phone, or live chat are not processed for security reasons. Cancellation requests can be chosen as "Immediate" (service is stopped instantly) or "End of Billing Period" (usage continues until the term expires).

4. Refund Procedure and Timeframe

Accepted refund requests are processed adhering closely to the payment method used during the order.

• Payments with Credit Card: The refund is issued by us on the relevant day. It may take 1-7 business days for the amount to be reflected on your bank / credit card statement, depending on your bank's refund procedures, or up to the next billing cycle for credit cards. During this period, iyzico and your bank are responsible.
• Payments with Bank Transfer/EFT: The fee refund is provided to the IBAN address you will specify within 1-3 business days following the refund approval.

5. Adding Credit to the Account (Balance Refund)

If the user wishes, instead of receiving a cash or card refund, they can request the refund to be added as "Credit (Balance)" to their customer panel account. The added credits can be used in subsequent orders or invoice renewals but cannot be later withdrawn/refunded as cash.

6. Breach of Contract and Service Suspension

If usage contrary to our Terms of Service (Service Agreement) rules and national laws (fraud, spam, phishing, copyright infringement, etc.) is detected, the Company reserves the right to cancel the service immediately. In this case, no refund will be made to the customer under any circumstances.